Report unauthorized purchases

You may be eligible for a refund from Google for purchases that you believe are fraudulent.

If you see charges on your payment method that don't appear on a Google account you own or control, we recommend you contact your payment method’s fraud department immediately instead of using this form.

Please use this form if you need to dispute charges that:

You don't recognize in your Google Account AND that
Weren't made by someone you know

Filing a claim may cause the Google Account used to make this purchase to lose the ability to pay, either temporarily or permanently.

Learn more about steps to take if you think your account might have been compromised.

Your email

Verify email

What payment method did you find the charge on?

If you have issues on multiple payment methods, submit a separate form for each payment method.

Tell us about the purchase

Add a new unauthorized purchase

Tell us about the purchase

Add a new unauthorized purchase

Correlation ID (ask your carrier for this ID)

Purchase date

Currency

USD

Currency

Amount

Describe the issue

Please answer these questions in your description:

Besides you, does anyone else have access to your Google Account or devices?
Has either your Google Account or device sign-in information been shared with others?
Do you use fingerprint or facial recognition to sign in to your Google Account or devices?

By checking this box, I verify that I did not authorize the purchase(s) that I reported in this form.

Your personal information will be stored securely and treated in accordance with the Google Privacy Policy.