Report unauthorized purchases

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Google refunds purchases that are fraudulent according to our policies.
Warning - Before you fill out this form:
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Use this form to report unrecognized charges:
  • Items that you don't recognize in your Google Account
  • That start with "GOOGLE *" in your billing or bank statement
Already filed a claim? Check your claim status

What payment method did you find the charge on?

If you have issues on multiple payment methods, submit a separate form for each payment method.
Credit or debit card
Bank account

For PayPal or a mobile carrier, use this form to report unrecognized charges.

Tell us about the purchase

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