Virtual cards:
A safer way to pay online

Have questions?

• What are virtual cards?

  Virtual cards are a safer way to pay using autofill on Chrome and Android apps. Instead of sharing your real card numbers with merchants, unique virtual card numbers are created. Virtual cards hide certain personal payment details when you checkout and help protect you against potential fraud.
  
  Note: Virtual cards are currently only available for Capital One credit cardholders in the U.S. We’re working quickly to integrate additional card issuers - stay tuned!

• Who are virtual cards meant for?

  Virtual cards are meant for cardholders with a supported credit card to make online purchases with increased security and speed on Google Chrome and Android apps.
  
  Note: Virtual cards are currently only available for Capital One credit cardholders in the U.S. We’re working quickly to integrate additional card issuers - stay tuned!

• How do I use my virtual cards?

  Make sure you’re signed in to Chrome with your Google Account to use virtual cards. Once you’re signed in, there is little to no change in the autofill payment experience for virtual card users. When filling out a payment form at checkout using autofill, cardholders will be presented with the option to use a virtual card. Once selected, simply proceed with checkout - it’s that easy!

• Where can virtual cards be used?

  Virtual cards from Google Pay are available to cardholders when completing an e-commerce transaction using Chrome on a desktop, tablet, or mobile device or on Android apps.

• How can I find & manage my virtual card?

  You should visit your card issuer’s website or app to view or manage your virtual card.

• How do I make a return with virtual cards?

  To return an item that you bought with a virtual card, you may have to find the virtual card number. Your physical card number won’t match the transaction record. To find the virtual card number, please visit your card issuer’s website or app.

• My payment information is already auto populated in Chrome. What’s new?

  Today, autofill helps cardholders transact quickly and safely by securely storing payment information and auto-populating the checkout form. With virtual cards, cardholders have the added benefit of creating a unique virtual card number that masks the actual card number from merchants and online fraudsters. And thanks to additional security measures, virtual cards also make checkout even more seamless by removing the need to manually enter your CVV or CVC, in most instances.